We have a 14-day cancellation policy. If you miss your appointment, or cancel with less than 14 days' notice, you will be charged the full price of your appointment. If you cancel more than 14 days before your appointment, you'll receive a refund minus payment processing fees. All gift cards are valid for one year. They cannot be redeemed for cash, nor reimbursed.
Payments made before contacting Cocoa Journey first for availability and thus made in error on the part of the potential customer may or may not be refunded at Cocoa Journey's discretion.
All refunds will be processed minus payment processing fees.

Cocoa Journey understands that providing information online involves a great deal of trust on your part. We take this trust very seriously, and make it a high priority to ensure the security and confidentiality of the personal information you provide to us when you visit our Website or use our services. Before submitting your personal information to us, please read this Policy carefully to learn about our privacy practices. By visiting Cocoa Journey’s website, www.thecocoajourney.com, you are accepting the practices described herein.
What information we collect from you in general:
We receive and store any information you enter on our Website or give us in any other way. This includes information that can identify you ("personal information"), including your first and last name, telephone number, and postal and email addresses. 
Billing information is not held by Cocoa Journey. 
Stripe and Paypal are our two payment providers.
This is Stripe’s privacy policy: https://stripe.com/GB/privacy
This is Paypal’s privacy policy: https://www.paypal.com/webapps/mpp/ua/privacy-prev
Information About Others.
You will have the opportunity to provide contact and travel-related information for other people through our Website. If you make a reservation for someone else, you will need to submit that individual’s personal information.
Cookies and Other Web Technologies.
Cookies are small data text files and can be stored on your computer’s hard drive or your device (if your browser permits). Cocoa Journey uses cookies for the following general purposes:
•To help us recognize your browser as a previous visitor and save and remember any preferences that may have been set while your browser was visiting our site. Most browsers should tell you how to prevent your browser from accepting new cookies, how to have it notify you when you receive a new cookie, or how to disable most types of cookies.
Your choices with respect to the collection and use of your information
•Email Communications. Cocoa Journey may send you an email message about chocolate workshops or tours. We believe these email messages will provide you with useful information. Please note that you will have the opportunity to choose not to receive these email messages in any such email by simply replying with ‘Unsubscribe.’
The Help portion of the toolbar on most browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie, or how to disable cookies altogether. Please note that if you refuse to accept cookies from Cocoa Journey, you will not be able to access portions of our site.
How we protect your information
We want you to feel confident about using Cocoa Journey, and we are committed to protecting the information we collect. While no website can guarantee security, we have implemented appropriate administrative, technical, and physical security procedures to help protect the personal information you provide to us. 
Children's privacy
Should an individual whom we know to be a child under age 13 send personal information to us, we will delete or destroy such information as soon as reasonably possible.
External links
If any part of Cocoa Journey links you to other websites, those external websites do not operate under this Privacy Policy. We recommend that you examine the privacy statements posted on those other websites to understand their procedures for collecting, using, and disclosing personal information.
Changes to this Privacy Policy
Cocoa Journey may change or modify this Privacy Policy in the future. We will note the date that revisions were last made to this Privacy Policy at the bottom of this page, and any revisions will take effect upon posting. We will notify visitors of material changes to this Privacy Policy by placing a notice on our Website. We encourage you to check this Privacy Policy from time to time to review the most current version.
How you can contact us
If you have questions about this Privacy Policy, please contact us at: cocoajourneybrussels@gmail.com